Shipping Policy

​Shipping Schedule

Currently we only ship within the Continental United States. Order processing may take between 1-3 days from when the order is received. However, most orders are shipped the next day.

All orders are shipped via UPS Ground (1-7 day shipping), unless an alternate shipping method is selected by the customer at checkout.

NOTE!! Due to COVID-19 we are experiencing shipping delays! Most orders take an extra 3 days to be delivered!

*** Please Note: REEFreshments® orders placed after 12pm (noon) EST on Wednesday will ship the following Monday to ensure the timely and safe arrival of the live feeds.

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Standard Shipping Rates

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Live Arrival Guarantee

REEFreshments® orders shipped via UPS 2nd Day Air or UPS Next Day Air (Overnight) delivery qualify for our Live Arrival Guarantee. For these qualified orders, if our product is dead upon arrival, we will gladly issue you a credit (or free re-ship) on your purchase (shipping and packaging costs excluded). 

*** Please Note: Our Live Arrival Guarantee is ONLY applicable to orders shipped via UPS 2nd Day Air or UPS Next Day Air (Overnight) delivery. It is up to the customer to opt for one of these two shipping methods at checkout if they wish to qualify for our Live Arrival Guarantee. ***

*** Orders shipped via UPS Ground do NOT qualify for our Live Arrival Guarantee. ***

For more information about our DOA policy, please visit our Live Arrival Guarantee page.

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