REEFreshments® Live Arrival Guarantee

​Terms & Conditions

*** Please Note: Our Live Arrival Guarantee is ONLY applicable to orders shipped via UPS 2nd Day Air or UPS Next Day Air (Overnight) delivery. It is up to the customer to opt for one of these two shipping methods at checkout if they wish to qualify for our Live Arrival Guarantee. ***

*** Orders shipped via UPS Ground do NOT qualify for our Live Arrival Guarantee. ***

If our product is dead upon arrival (DOA), we will gladly issue you a credit (or free re-ship) on your purchase. The following terms and conditions apply to our guarantee:
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• Aquaholic Aquaculture will issue a credit (or free re-ship) for the purchase amount of product that is DOA. This credit is for the product only and does not cover shipping or packaging costs.

 

• Losses must be reported to Aquaholic Aquaculture within 12 hours of receiving the shipment. To be eligible to receive credit, you must email us at Sales@AquaholicAquaculture.com and include three photos: (1) A photo of the dead product(s), (2) a photo of the shipping packaging, and (3) a photo of the shipping label. Alternatively, you may complete and submit our DOA Claim Form below.

 

• Someone must be present to accept the shipment on the first delivery attempt.

 

• Please unpack and store/acclimate all products as soon as the shipment is received. 

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• Claims will only be vaild if the product was purchased directly from Aquaholic Aquaculture, LLC and shipped via UPS 2nd Day Air or UPS Next Day Air (Overnight).

Our Live Arrival Guarantee

When you order any of our REEFreshments® Live Feeds products directly from Aquaholic Aquaculture and opt for UPS 2nd Day Air or UPS Next Day Air (Overnight) delivery, you are covered by our 100% risk-free Live Arrival Guarantee. We want to ensure that our customers receive exactly what they purchase -- top quality products. Our guarantee promises that our products arrive to you in prime condition, worry-free. 

Samantha L. Rynn
Founder & CEO
Aquaholic Aquaculture, LLC

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