REEFreshments® Live Arrival Guarantee

​Terms & Conditions

If our product is dead upon arrival (DOA), we will gladly issue you a credit (or free re-ship) on your purchase. The following terms and conditions apply to our guarantee:
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• Aquaholic Aquaculture will issue a credit (or free re-ship) for the purchase amount of product that is DOA. This credit is for the product only and does not cover shipping or packaging costs.

 

• Losses must be reported to Aquaholic Aquaculture within 12 hours of receiving the shipment. To be eligible to receive credit, you must email us at [email protected] and include three photos: (1) A photo of the dead product(s), (2) a photo of the shipping packaging, and (3) a photo of the shipping label. Alternatively, you may complete and submit our DOA Claim Form below.

 

• Someone must be present to accept the shipment on the first delivery attempt.

 

• Please unpack and store/acclimate all products as soon as the shipment is received. 
  

Our Live Arrival Guarantee

When you order any of our REEFreshments® Live Feeds products directly from Aquaholic Aquaculture you are covered by our 100% risk-free Live Arrival Guarantee. We want to ensure that our customers receive exactly what they purchase -- top quality products. Our guarantee promises that our products arrive to you in prime condition, worry-free. 

Samantha L. Rynn
Owner
Aquaholic Aquaculture, LLC

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