Live Arrival Guarantee

​Terms & Conditions

If our product is dead upon arrival (DOA), we will gladly issue you a credit on your purchase. The following terms and conditions apply to our guarantee:
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• Aquaholic Aquaculture will issue a credit for the purchase amount of product that is DOA. This credit is for the product only and does not cover shipping or packaging costs.

• Losses must be reported to Aquaholic Aquaculture within 12 hours of receiving the shipment. To be eligible to receive credit, you must email us at Sales@AquaholicAquaculture.com and include a photo of the dead product or complete and submit our DOA Claim Form below.

• Someone must be present to accept the shipment on the first delivery attempt.

• Please unpack and store/acclimate all products as soon as the shipment is received. 

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• Claims will only be vaild if product was purchased directly from Aquaholic Aquaculture, LLC.
  

Our Live Arrival Guarantee

When you order any of our Aquaholic Aquaculture products directly from Aquaholic Aquaculture, LLC, you are covered by our 100% risk-free Live Arrival Guarantee. We want to ensure that our customers receive exactly what they purchase -- top quality products. Our guarantee promises that our products arrive to you in prime condition, worry-free. 

Samantha L. Groene
Founder & CEO
Aquaholic Aquaculture, LLC

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