Frequently Asked Questions

Where do you ship?

Currently, we only ship within the Continental United States.

How do i place an order?

Select the products of your choice, and click 'Add to Cart'. Click on the 'Cart' button at the top right of the website to submit your order. If you have any questions, you can always reach us at Sales@AquaholicAquaculture.com.

What forms of payment do you accept?

We accept all major credit cards and Paypal payments.

HOW LONG BEFORE I RECEIVE MY ORDER?

Order processing is 1-3 days from receipt of order. However, orders typically ship next day. Transit time depends on shipping carrier and method, and varies between 1-3 days. For information regarding available shipping methods and transit times please visit our Shipping page.

Do you have an order cut off time?

Orders placed after 12pm (noon) EST on Wednesday will ship the following week. This is to ensure that our products and livestock arrive to you safely.

How much does shipping cost?

For information about our shipping rates, please visit our Shipping page. 

Do you offer free shipping?

Yes, we do! Orders that meet our minimum receive FREE shipping! Please visit our Shipping page to learn how to qualify.

do you guarantee your products to arrive alive?

Yes! All of our REEFreshments® and Aquaholic Aquaculture® products fall under our Live Arrival Guarantee.

My order arrived dead. now what?

We guarantee Live Arrival of all of our REEFreshments® and Aquaholic Aquaculture® products. If your product is DOA, please complete our DOA Claim Form or email us at Sales@AquaholicAquaculture.com within 12 hours of receipt of delivery.

Which REEFreshments® live feedS should i feed my aquarium?

To help you choose which REEFreshments® Live Feeds products are best for your aquarium, we have created a handy Live Feed Guide.

Do you offer wholesale or distributor pricing?

Yes, we do! For more information and to apply to become an Aquaholic Aquaculture® vendor, CLICK HERE.